Enable SMTP Authentication for Outlook Express and Outlook 98/2000 for Windows
Enabling SMTP authentication
- Open Outlook Express or Outlook 98/2000.
- From the Tools menu select Accounts. The Internet Accounts box appears.
- Select the Mail tab. Your email account appears, it might be labeled mail.his.com or HIS.com.
- Click on the HIS account and click the Properties button on the right. The mail.his.com properties appear.
- Select the Servers tab.
- In the box marked Outgoing mail (SMTP) check that it is set to mail.his.com
- Under the Outgoing Mail Server section check the box My server requires authentication and click the Settings.. button. The Outgoing Mail Server box appears.
- Click the box Log on using and in the Account name box enter your email address, and then enter the password for this email account.
- Check the box Remember password.
- Select the Advanced tab
- Change the Outgoing server (SMTP) from 25 to 587 *. Click OK.
- Click OK to close the Outgoing Mail server box. Click OK to close the mail.his.com Properties box. Click the Close button to close the Internet Accounts box. SMTP authentication has now been enabled.
An increasing number of cable and DSL providers (Comcast, Cox, Roadrunner, Verizon, etc...) are blocking the default SMTP port 25 except for their own mail servers. This is being done to help reduce the amount of spam sent from infected customer PCs.
Symptoms: you get an error sending mail, saying "could not connect to mail.his.com".
Solution:In order to send email through your HIS mail server from your cable/DSL account you will need to use SMTP port 587 for mail.his.com.