Enable SMTP Authentication for Outlook XP/2000

Enabling SMTP authentication

  1. Open Outlook
  2. From the Tools menu, select Email Accounts. The Email Accounts box appears.
  3. Verify that the circle-box View or change existing email accounts is selected and click Next.
  4. Your email account appears, it might be labeled mail.his.com or HIS.com.
  5. Click on your HIS email account, and click the Change button on the right. The Internet Email Settings appear.
  6. Under the Server Information section, in the box marked Outgoing mail server (SMTP), check that it is set to mail.his.com
  7. Click the button More Settings... in the lower right-hand corner.  The Internet Email Settings box appears.
  8. Click the Outgoing Server tab.
  9. Click the circle-box My outgoing server (SMTP) requires authentication, and verify that the circle-box Use same settings as my incoming mail server is selected.
  10. Click the Advanced tab.
  11. Change the Outgoing server (SMTP) field to 587.
  12. Click OK to close the Internet Email Settings box. 
  13. Click the Finish button to close the Email Accounts box.  SMTP authentication has now been enabled.
  14. To test the account, you may send an email to your email address.

Note: An increasing number of cable and DSL providers (Comcast, Cox, Roadrunner, Verizon, etc...) are blocking the default SMTP port 25 except for their own mail servers. This is being done to help reduce the amount of spam sent from infected customer PCs.
Symptoms: you get an error sending mail, saying "could not connect to mail.his.com".
Solution:In order to send email through your HIS mail server from your cable/DSL account you will need to use SMTP port 587 for mail.his.com.

Properties ID: 000188   Views: 4405   Updated: 11 years ago