Using a temporary password to select a new one on Zimbra accounts

This HIS-provided temporary password will only allow access to to select a new email password.

Here is how to reset your email password using this temporary password:

1- Pick a new password. The new password must have at least:
8 characters
1 upper case letter
1 lower case letter
1 punctuation symbol (.,-:;)

Do not re-use old passwords, passwords that you use on other accounts or passwords that spell out dictionary words or part of the username.
Make a good note of the new password as you will need to re-enter it on all computers/devices you check your email from.

2- login to



  • Username: enter your email address
  • Password: Enter the temporary password listed above
  • Click on Login

3- You will immediately be prompted to reset your password.

Ignore the yellow banner saying your password is not valid anymore.


On the new login page, use:

  • Username: enter your email address:
  • Password: re-enter the temporary password listed above
  • New Password: Enter the new password
  • Confirm: re-enter your new password
  • Check on "Remember me" if you want your computer to save this information for login to webmail.
  • Click on Login to make the change the password

That is it for selecting a new password.

4- Now use the new password on your existing account or to setup email account in your email apps.

Feel free to call our 24/7 Phone Support: 301-255-0500 option #2, then
Option #1:Email tech. support

Properties ID: 000302   Views: 5842   Updated: 2 years ago