Setting up iPhone/iPad Mail App (IMAP)

We recommend using IMAP for checking mail from different device.

Make sure you have all the information you need to set up your account. If you don't: contact HIS Support.

This information was provided when your email account was setup.
You will need to know:

  • Your real name (e.g. Jane Doe).
  • Your full email address.
  • Your password.
  • The address of your Zimbra mail server: (where XXXX is the Zimbra server name)

Configuring Mail on the iPhone or iPad:

  • From the Home screen go to Settings , then Mail on the latest iOS. On older iOS you'd see either: Mail, Contacts, Calendars or Accounts & Passwords
  • Select Accounts, then Add Account
  • Scroll down and click on Other
  • Select Add Mail Account then IMAP, then Add Mail Account
  • Enter all of your relevant email account details:
    • Name: Your name as you want it to appear.
    • Email: your full email address:
    • Username:
    • Password: your email password.
    • Description: It will be automatically filled. You can change it if you like.
    • Tap Next.
    Your iPhone/iPad will try to find the right settings. That should take a few seconds - then it should display the settings for a manual setup.
  • A list of settings will appear.
  • Under Incoming Mail Server:
    • Host Name: Enter the mail server name .It should look like:
    • User Name: Enter your full email address .It should look like: .
    • Password: Enter your email account password.
  • Under Outgoing Mail Server
    • Repeat the same information.
    • Enable SMTP Authentication (it is not optional)
      • Username: Your Full Email Address
      • Password: Your current email password
      • Use SSL/TLS: Yes
      • Server port: 587 (or 465)
      • Authentication: Password
    Mail will attempt to connect to the server to verify the settings you entered.
  • Choose what information you want to sync with your phone: Slide to sync "Mail, Notes".Note: IMAP does not sync calendars or contacts
  • Tap Save. Your account will now appear in the or "Mail, Contacts, Calendars" or "Accounts & passwords" section in your Settings. Your iPhone or iPad should now automatically send and receive email messages from your mailbox

If you have problems sending mail
See: Enable SMTP Authentication for iPhone/iPad

* See

  1. HIS recommended Email Port Numbers
  2. Problem sending mail: Enable SMTP Authentication for iPhone/iPad

Properties ID: 000576   Views: 2729   Updated: 18 days ago