Zimbra 2FA: How to set-up 2-Factor Authentication for your HIS-Hosted Zimbra email account

2-step or 2-Factor Authentication is an extra layer of security for your email account. With it enabled, to log into your Zimbra account, you need your password (One thing you know) and a code generated by your smartphone (One thing in your possession).

See the 2FA Authenticators Zimbra supports .

To setup 2-Factor authentication in your Zimbra email account:

  1. Login to your webmail account: https://zmail.his.com/)
  2. Once logged in go to Preferences > Accounts.
  3. Scroll down to Primary Account > Account Security.
  4. Click on the link: Setup two-step authentication.
  5. Click on "Begin Setup".
  6. Provide your email account password, then click Next: It will display a Key: Keep that open and write it down.
    The next steps happen on the new device:
  7. If needed: Install an authentication application on your SmartPhone.
  8. Launch the Application on your SmartPhone. We will use Google Authenticator as example:
  9. Click + to add a new account
  10. Enter your email address
  11. Click on Enter Key and enter the Zimbra key displayed at step #6, then click Next.
  12. Enter the code displayed by the Application for this account, then click Next.
  13. If you entered the code correctly you should see a message saying Success!

You are all set: The authentication app will now generate the codes for your email account.


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