How to reset your password with a recovery address.
Once you have aded and confirmed a recovery address for your Zimbra email account, you can then use that address to receive a recovery code:
1- Go to https://webmail.his.com
2- Click Forgot Password.
3- Enter your email address as username.
- Click Request Code to have a recovery code sent to your recovery email address..
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Check your recovery email address for an email like this.
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Go back to HIS webmail and enter the reset code.
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Now click to continue on to your account.