Zimbra: How to reset your password with a recovery address.

Important: After resetting your password in Zimbra webmail you will need to update the email account password on ALL your devices email apps.

Once you have added and confirmed a recovery address for your Zimbra email account, you can then use that address to receive a recovery code:

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  • Enter your HIS hosted email address as username.

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  • Click Request Code to have a recovery code sent to your recovery email address.

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  • Check your recovery email address for an email from your HIS hosted email account with subject: "Reset your his.com password" and copy the code.

  • Go back to HIS webmail recovery page and enter the reset code to verify the account.

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  • Reset Password: Select the option to Reset Password to create a new password.

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  • Enter the new Password and confirm, click Submit.

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  • Once the password is reset your will see a message "Password reset Success!": Click on Sign n be taken to your account.

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Important: After resetting your password you will need to update the email account password on ALL your devices email apps ASAP: see: https://kb.his.com/kb/browse/1995-Updating-Password
In the meantime keep webmail open for checking your email messages.


Properties ID: 000626   Views: 7965   Updated: 23 days ago
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