Safely switching from POP to IMAP

For now our servers still support getting mail with either POP or IMAP, however the [old POP protocol is getting deprecated, it is time to switch to using IMAP!

Please follow the instructions below carefully if you don't want the old mail contained in the POP account to be deleted.

Make a backup of your email.
Disable your POP account
Create a NEW your account with IMAP
Move your emails from the POP account to the IMAP account
Remove the POP account from your email app

1- Make a backup of your email.

Follow the procedure for exporting mail

Apple mail
Outlook

2- Disable your POP account

You need to disable the POP account in your email client to make sure that it will not connect to the server.

Apple mail
Outlook

3- Create a NEW account for your email address with IMAP
Make sure to name it a different name than the POP account so you'll know which is which.

Apple mail
Outlook

Make sure to select IMAP for the mail Protocol.

Here is the generic HIS email settings: https://support.his.com/kb/article/226-Generic-Email-Setup-Information
Contact HIS Support for the IMAP set up if needed.

4- Move your emails from the POP account to the IMAP account

If the POP account was set up to leave mail on the server, the IMAP account will automatically synchronize with the server and you'll have nothing else to do but wait:
The synchronization process can take a few hours for big email accounts.

If the POP account was set up to download messages onto your computer (which is the default):
If it is on the same computer than the IMAP account, simply drag the email folders from the POP account to the IMAP account, or if this is not practical import the mbox file you have exported in step 1.
Be patient, it make take some time depending on the size of your email account.

5- Remove the POP account from your email app once the messages all show in the IMAP account.


Properties ID: 000662   Views: 172   Updated: 25 days ago
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