Fix for: Outlook sending blank message boxes when sending attachments from Draft

This issues re-occurs once in a while since Outlook 2016 up to Latest Office 365 as of April 2024

This is a problem linked to Auto save drafts functionality in 32bit version of outlook not saving the messages before sending.
If someone saves the message to draft manually by Ctrl+S or Closing the compose window and clicking YES when asked for saving the mail to draft, in both the cases it works fine.

Here are steps To Switch Off Outlook Auto Save Drafts on Windows.

  • Open outlook
  • Go to File->Options->Mails
  • Go to section “Save messages” and uncheck first check box “Automatically save items that have not been sent after this many minutes:”
  • Click OK
  • Restart Outlook.

You might also want to try Update and Repair Microsoft Outlook

First, check for any available Outlook updates and apply them:

Windows

  • Open Outlook on your computer.
  • Go to the File tab at the top-left corner.
  • Select Office Account.
  • In the Office Account window, click Update Options to expand the menu and select Update Now. Outlook will check for available updates.
  • Do extra repair step shown further below.

Mac

  • Click on Help in the menu bar.
  • Select Check for Updates.

After updating Outlook, apply the following repair procedure ONLY if you are on a Windows computer.
Mac users do not need to run a repair procedure.

  • Close Outlook and open the Windows Control Panel.
  • Click on Programs and Features.
  • Find Microsoft Office in the list of installed programs and click on it.
  • Click on Change and then select Repair.
  • Follow the prompts to complete the repair process.

Note: When repairing Outlook or any Microsoft Office app, there are often options for both quick repair and online repair. As a best practice, select the quick repair option. Running the online repair option may require re-installing the application completely.

We do not support Outlook/Office or other third-party program installation and troubleshooting: check with your organization's IT personnel or consultants, or reach out to Outlook support.


Properties ID: 000663   Views: 1156   Updated: 2 months ago