Updating password in Thunderbird

Before updating your password in an email app, please verify you have the correct password for your HIS-hosted email account by login to webmail.

Once you have confirmed you have the correct password:

On latest Thunderbird: Passwords are manage separately in Passwords & Security:

• Open Thunderbird

• Navigate to Tools > Settings

• Under Privacy & Security, scroll down to passwords.

• Click on Saved Passwords, then click on Show Passwords and Yes to confirm.

• Select the line of the one you want to update.

• Double click on the password field to edit it, delete the old password and type the new one carefully.

• Click on Close to save the change.

Note: If you have multiple password lines for the same account, delete the obsolete ones.

• Close Thunderbird to force it to save the new password.

• Re-open it and check you can receive and send mail.

On older Thunderbird versions:

• Before updating the password: Close Mozilla Thunderbird and then open it back.

• Click on the "Get Mail" option in your Mozilla Thunderbird’s main toolbar.

• Click on the Enter New Password option under Login to (failed) option.

• Enter the new password of your email account under Enter your password for _.

• Make sure that you have selected the option – Use Password Manager to remember this password. If you will forget to select this option, Mozilla Thunderbird will not remember this password or save the new password entered by you.

• After that, click on the OK button.

• Select the Write option from the main toolbar. Compose a test email and send it to yourself.

• Click on the Enter New Password option under Login to server _failed. Type the new password of your email account under Enter your password for...

• Make sure that you selected the option – Use Password Manager to remember this password.

• After selecting that, click on the OK button

In case you see a Send Message Error message appearing with a notification which states “The message could not be sent because the connection to SMTP server ___ timed out”, simply click on the OK button and then on the Send option again.