ZCO: Fix Persistent Local Failure Notices Outlook Stuck Syncing

Persistent Local Failure notices

Solution 1: Delete and recreate your Outlook profile (Basic)

For many people, the easiest way to resolve such errors is to delete, and (re)create the Outlook profile, and resync.

See: Microsoft Outlook on Windows: deleting the profile

If you're more technically inclined, you may proceed with troubleshooting further yourself, and with our help as may be necessary, understanding that if the efforts described below fail, to resolve the Local Failure Notices, you may, in the end, still be required to recreate your Outlook profile.

Here is an example of Local Failure Notice:

This e-mail was generated for technical support purposes.

Sync Type: Delta Sync

Sync Token (before request): 26759

Sync Token (most current): 26759

Store: Zimbra -

Computer Name:

Version: 6.0.5981.7

Error IDs:

id (35855) type(message)

Solution 2: Setting the sync tokens (Advanced)

FOR ADVANCED USERS ONLY! Proceed at your own risks!

In some cases, sync failures might not be resolved unless the Sync Token number is set back several tokens before the failed sync. For example, if setting the Sync Token to 26758 still fails to sync the item, setting the Sync Token to 26741 might successfully sync the item.

To set the Sync Token and attempt to resync an item that failed to sync:

• Click Set Sync Token in the Zimbra Support Toolbar:
  To access the Zimbra Support Toolbar, go to View>Toolbars>Zimbra Support.
  You can also access this toolbar by right-clicking the toolbar area and selecting Zimbra Support from the Toolbar menu. The Zimbra Support Toolbar will be added to the Toolbar View.

In the Update Sync Token dialog:

• Enter the Sync Token to set.
• Click OK .
• To attempt to re-sync the item, click Send/Receive in Outlook.

Solution 3 : Deleting the corrupted items (Advanced)

FOR ADVANCED USERS ONLY! Proceed at your own risks!

If still the issue persists after the setting the Sync Token, and ONLY if the message shows the issue is due to a particular message which is corrupted - it will be shown in the error description Error IDs: id (19552) type(message) .

To resolve the issue the corrupted message needs to be deleted. Please open a ticket and include the user, and at least the the error ID(s) of the message, if not a copy/paste of the message report like the one shown above. In the above example, the ID of the message is 35855.