Troubleshooting There are no subcategories.
Articles in Troubleshooting
Title Updated Views
I forgot my his.com/hers.com Zimbra email account password. What do I do to reset my password? 18 days ago  1034
How to reset your password with a recovery address. 2 months ago  84
ActiveSync: Outlook 2019: synch slow, or non-existent 8 months ago  396
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails 8 months ago  11968
Not receiving new mail: email account is offline in Mac Mail app 10 months ago  489
Enable SMTP Authentication for Mac Mail OS X 1 year ago  4532
Enable SMTP Authentication for Mac Mail 2 years ago  4957
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365 2 years ago  11013
Unable to Verify Account Name or Password on Mac 2 years ago  916
iPhone: Fix "Cannot Verify Server identity" for mail.his.com 2 years ago  2394
Correct hostnames for his.com or hers.com mail servers 2 years ago  3714
Troubleshooting Secure Certificate Issues in Email 2 years ago  4122
MS Outlook >2007 Cannot verify Security Certificate warning 2 years ago  11649
Enable SMTP Authentication for iPhone/iPad 2 years ago  10924
Zimbra Webmail "Network service error" 3 years ago  1235
mail.his.com Enable SMTP authentication for Outlook 2010-2016 3 years ago  7781
Enable SMTP Authentication for Mozilla Thunderbird 3.x 3 years ago  3661
Trusting an updated certificate in Mac Mail or iPhone 3 years ago  1492
Deleting a Certificate in Mac keychain access 3 years ago  1381
Certificate Domain Mismatch error when connecting to an HIS mail server 3 years ago  1351
Problem downloading messages via POP 3 years ago  1586
How Do I check Disk Space status (Quota) For @his.com/@hers.com Email Account? 3 years ago  1910
Mac mail under Snow Leopard: SSL certificate hostname mismatch 4 years ago  3813
Mac Mail: Set up trust for the SSL certificate 4 years ago  4233
Mac Mail: Subscribe to IMAP Email folders 4 years ago  3227
Rebooting Computer/Router to Update DNS after a Change of IP address 5 years ago  3735
How To View Received Email Headers 5 years ago  4523
Fix for Firefox and Chrome issues with ssl_error_weak_server_ephemeral_dh_key on webmail.his.com 6 years ago  7512
Using the headers of an email message to investigate a delay 6 years ago  5873
My email box is full. How do I empty it? 6 years ago  5509
Outlook 2010 IMAP does not delete messages from the server 9 years ago  17653
SMTP Authentication Problems using Apple Mail 9 years ago  7312
Enable SMTP Authentication for Entourage 9 years ago  3791
Enable SMTP Authentication for Eudora 5 & 6 for Mac 9 years ago  3704
Enable SMTP Authentication for Eudora 5 & 6 for Windows 9 years ago  3714
Enable SMTP Authentication for Outlook Express and Outlook 98/2000 for Windows 9 years ago  3497
Enable SMTP Authentication for Outlook XP/2000 9 years ago  3747
Enable SMTP Authentication for Windows Mail 9 years ago  3884
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