HIS News and Status Announcements
Support phone line problem 5/1/2018 – resolved
Calls to our support phone line are failing because of a telco problem.  If you need to report a problem or ask for help, send email to support@his.com to open a ticket, or click here. Update:  as of 8:30 PM 5/1/2018 the telco problem has been resolved...
Centurylink data center issue – 12/12/2017 – resolved
There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink.  The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update:  as of 4:08 PM EST all services ...
mail.his.com emergency maintenance 11/12/2017 – resolved
Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017.  This caused incoming mail for his.com and hers.com addresses to go missing for a few hours.  We were able to r...
Petya Ransomware Attack 6/27/2017
There is a nasty ransomware virus that exploits vulnerabilities in Microsoft Windows and Office that is spreading rapidly worldwide.  Once one computer on a LAN/WLAN is infected the virus can spread to other computers over the ethernet or WiFi. What yo...
Worldwide ransomware attack 5/12/2017
On May 12, 2017, hackers exploiting a vulnerability in Microsoft Windows have attacked a large number of PCs worldwide, including hospitals in the UK and elsewhere and have infected vulnerable PCs with “ransomware” demanding payment in orde...