HIS News and Status Announcements
Zimbra mail servers upgrades
We are in the process of upgrading our Zimbra mail servers. The new Zimbra mail server will not support un-encrypted connections. If you are experiencing issues connection to the new server after the upgrade, see our articles under the Securing Email c...
AT&T Issue 7/8/2018 – resolved
An AT&T network issue that started at 3:34 AM EDT has been resolved.  This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.
Support phone line problem 5/1/2018 – resolved
Calls to our support phone line are failing because of a telco problem.  If you need to report a problem or ask for help, send email to support@his.com to open a ticket, or click here. Update:  as of 8:30 PM 5/1/2018 the telco problem has been resolved...
Centurylink data center issue – 12/12/2017 – resolved
There is currently an outage affecting our Sterling, VA facility, colocated with Centurylink.  The outage is being investigated. Some services are impacted, including mail.his.com and several other mail servers. Update:  as of 4:08 PM EST all services ...
mail.his.com emergency maintenance 11/12/2017 – resolved
Because of an issue with the server that hosts mail.his.com, we had to perform an emergency backup and restore Sunday afternoon, 11/12/2017.  This caused incoming mail for his.com and hers.com addresses to go missing for a few hours.  We were able to r...