Setting Up Mac Mail to Connect to a Plesk or Zimbra mail account

  1. Start the Mail application.
  2. Access the mail configuration options:
    1. If you are starting the application for the first time, select “Add Other Mail Account…” in the prompt that appears.
    2. Otherwise:
      1. Go up to the top left toolbar and open the Mail dropdown menu.
      2. Click on Add Account.
      3. Select “Add Other Mail Account…” in the prompt that appears.
      4. Click continue.
  3. Enter the following:
    1. Full Name: enter your Full Name.
    2. Email Address:  enter your email address.
    3. Password:  enter your email password.
    4. Click on the Create button. A message saying “Account must be manually configured” will appear. Click Next.
  4. Configure the Incoming Mail Server Info:
    1. Select IMAP from the options next to Account Type.
    2. Enter The mail server name looks like: For Zimbra: Zimbraxxx.his.com, for Plesk: psaxxx.his.com as the Mail Server.
    3. Enter your HIS email address in the box next to User Name (as in username@his.com or username@domain.xxx). 
    4. The Password field should already be populated with the password that you entered in step 4.
    5. For Path Prefix, please enter INBOX.
    6. Make sure you are using port 993 with SSL.
    7. Click on the Next button.
  5. Configure the Outgoing Mail Server Info:
    1. Enter mail.his.com or mail.domain.xxx next to SMTP Server.
    2. Enter your email address as username in the box next to User Name.
    3. Enter your email password in the box next to Password.
    4. For the port number, use port 465 with SSL.
    5. Make sure the Authentication is set to Password.
    6. Click on the Create button.
  6. If everything was correct, you will automatically exit the new account creation process. Close and reopen Mail to begin receiving your messages.
If you are running Yosemite there are 2 more settings you need to change, see this article.

  1. HIS recommended Email Port Numbers
  2. Problem sending mail: Enable SMTP Authentication
  3. In order to use IMAP folders for the Mac email client, you will need to select the IMAP folders that Apple Mail will use.


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